At Ratnex, we hope to provide our customers with the best possible shopping experience. This includes providing clear and transparent shipping policies. Below, you will find all the information you need to know about our shipping policies.
Shipping Information
We are pleased to offer shipping services to customers within the United States. All orders are dispatched from our warehouse located in the USA. Please note that we do not ship to PO box addresses. Our operational days run from Monday through Friday.
Processing Time
Once you have successfully placed an order, our team will process it within 0-1 business days. This processing period involves careful preparation, packing, and labeling of your items in preparation for shipment.
Shipping Time
Following the processing period, your order will be shipped using our standard shipping method, which typically takes 4-9 business days for delivery. It’s important to note that shipping times may vary based on your location and the time of year. If you require expedited delivery, we do offer faster shipping options for an additional fee.
Shipping Fees
For all orders within the United States, we charge a flat shipping fee of $10.00. This fee is non-refundable and will be added during the checkout process. Kindly be aware that shipping fees are subject to change without prior notice.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide you with further instructions on how to return the item for a replacement or refund.
Lost or Stolen Packages
In the unfortunate event of a lost or stolen package during shipment, please reach out to us immediately at [email protected]. We will collaborate with the shipping carrier to locate your package or arrange for a replacement or refund.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can use this tracking number to monitor the progress of your package on the carrier’s website. Should you have any questions regarding the status of your order, please don’t hesitate to contact us at [email protected].
International Shipping
Currently, we do not offer international shipping services. Our shipments are limited to addresses within the United States only.
If you have any questions or concerns regarding our shipping policies, please feel free to reach out to us at [email protected]. We are always here to assist you.